Privacy Policy

PowerDispatcher is operated by North Star Logic Group LLC ("PowerDispatcher," "we," "our," or "us").

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit https://powerdispatcher.com or use the PowerDispatcher platform.

PowerDispatcher is business software designed for freight dispatch operations. Customers may enter operational business information including loads, brokers, carriers, drivers, dispatch records, invoices, documents, notes, uploaded files, and related operational data.

We are committed to protecting your information and handling it responsibly.

We collect information necessary to operate, improve, secure, and support the PowerDispatcher platform.

Account Information

• Name
• Email address
• Encrypted authentication credentials managed through our authentication provider
• Company name
• Workspace information
• User role and permissions

Billing Information

• Subscription plan
• Billing status
• Payment history
• Customer billing identifiers

PowerDispatcher does not store full payment card information. Payment processing is handled securely by Stripe.

Operational Information

Customers may voluntarily store business records including:

• Loads
• Brokers
• Carriers
• Drivers
• Dispatchers
• Customers
• Invoices
• Dispatch activities
• Notes
• Uploaded documents
• Bills of Lading (BOL)
• Rate Confirmations
• Proofs of Delivery (POD)
• Factoring documents
• Images and attachments
• Other operational records created by the customer

Technical Information

We may automatically collect:

• Browser type
• Device information
• IP address
• Operating system
• Session information
• Error logs
• Cookies
• Website analytics

We use information only as necessary to provide, maintain, improve, and secure PowerDispatcher. Examples include:

• Creating and managing user accounts
• Authenticating users
• Processing subscriptions
• Delivering platform features
• Storing operational records
• Generating invoices and documents
• Sending transactional emails
• Responding to customer support requests
• Improving product performance
• Detecting fraud or abuse
• Protecting customer accounts
• Complying with legal obligations

Where applicable, we process information based on one or more of the following legal grounds:

• Performance of our contract with you
• Your consent
• Compliance with legal obligations
• Our legitimate interests in operating, maintaining, improving, and securing the PowerDispatcher platform

Customers retain ownership of all operational information entered into PowerDispatcher. This includes, but is not limited to:

• Loads
• Brokers
• Carriers
• Drivers
• Dispatch records
• Documents
• Uploaded files
• Notes
• Invoices
• Operational history

North Star Logic Group LLC does not claim ownership of customer operational data.

We process customer information solely for the purpose of providing the PowerDispatcher service and supporting customer-requested functionality.

We respect customer privacy. We do not:

• Sell personal information
• Rent customer data
• Share customer operational records for advertising
• Use customer dispatch records for marketing purposes
• Claim ownership of customer operational information

Customer information is used only to operate and support the PowerDispatcher platform.

PowerDispatcher relies on trusted third-party providers to operate the platform. These providers receive only the information necessary to perform their services.

Supabase

Authentication, database hosting, and secure file storage.

Stripe

Subscription billing and payment processing. PowerDispatcher never stores complete payment card information.

Resend

Transactional emails including account notifications, password resets, invitations, and workflow communications.

Google Analytics

Anonymous website analytics that help us understand how visitors use our public website.

OpenAI

Certain customer-requested features may temporarily process information through OpenAI in order to complete requested workflows. OpenAI does not receive ownership of customer data.

DeepSeek

Certain customer-requested features may temporarily process information through DeepSeek when required by customer-requested functionality. DeepSeek does not receive ownership of customer data.

PowerDispatcher and certain third-party providers may process or store information in the United States or other countries where our service providers operate.

By using PowerDispatcher, you understand that your information may be transferred and processed in jurisdictions outside your home country where permitted by applicable law.

PowerDispatcher uses cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Maintain secure sessions
• Improve website functionality
• Analyze public website usage
• Enhance platform performance

Most browsers allow you to manage or disable cookies through browser settings. Disabling certain cookies may affect platform functionality.

We use industry-standard administrative, technical, and organizational safeguards designed to protect customer information. These safeguards include measures such as:

• Encrypted HTTPS connections
• Secure authentication
• Role-based access controls
• Database security policies
• Secure cloud infrastructure
• Access restrictions
• Continuous platform monitoring

While we work to protect customer information, no software platform or internet transmission can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and restricting access to authorized users.

We retain customer information for as long as necessary to provide the PowerDispatcher service. Following account cancellation or deletion, we may retain certain information when necessary for:

• Legal compliance
• Tax and accounting requirements
• Fraud prevention
• Security investigations
• Dispute resolution
• Enforcement of our agreements
• Legitimate business purposes

Customer operational data may be deleted within a reasonable period following verified deletion requests unless retention is required by law.

Customers may request access to or management of their information. Depending on applicable law, you may have the right to:

• Access your information
• Update account information
• Correct inaccurate information
• Request deletion of your account
• Cancel subscriptions
• Export certain data
• Contact us regarding privacy questions

For security purposes, we may verify your identity before fulfilling certain requests.

Residents of certain jurisdictions, including California, may have additional privacy rights under applicable law.

PowerDispatcher is intended for business users and is not directed toward children under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

We may update this Privacy Policy from time to time. When changes are made, we will revise the "Last Updated" date at the top of this page.

Your continued use of PowerDispatcher after updated policies become effective constitutes acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy or how your information is handled, please reach out through our contact form.

North Star Logic Group LLC · PowerDispatcher · Website: https://powerdispatcher.com